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In addition, we have won these other awards:
Top Overall Customer Satisfaction for Excellence of Overall Care
Fall 2008, Spring 2006, Spring 2004, Fall 2002, Fall 2001, Fall 1999
Top Overall Customer Satisfaction for Appointment Access
Fall 2008, Fall 2007
Greatest Change in Customer Satisfaction for Appointment Access
Spring 2005
| Question |
Strongly Agree/ Agree |
Disagree/ |
| I would rate the overall care that I have received at this clinic as excellent. |
100.0% |
0.0% |
| I would recommend this clinic to my friends. |
100.0% |
0.0% |
| The clinic staff and physician/practitioner worked as a team to make my visit go smoothly. |
100.0% |
0.0% |
| Overall, I am satisfied with the physician/practitioner's care. |
100.0% |
0.0% |
| I am satisfied with and appreciate the personal manner (courtesy, respect, sensitivity) of the physician/practitioner. |
100.0% |
0.0% |
| I am satisifed with the thoroughness and competence of my physician/practitioner. |
100.0% |
0.0% |
| The physician/practitioner includes me and/or my family in decisions about my care. |
100.0% |
0.0% |
| The nurse/technician treated me with courtesy and respect. |
100.0% |
0.0% |
| I am satisfied with the thoroughness and competence of my nurse/technician. |
100.0% |
0.0% |
| The clinic staff were helpful to my needs. |
100.0% |
0.0% |
| The clinic staff were sensitive to my privacy. |
100.0% |
0.0% |
| The clinic staff treated me with courtesy and respect. |
100.0% |
0.0% |
| If I had to wait longer than expected I was informed. |
88.7% |
11.3% |
| The waiting time in the exam room is acceptable. |
99.7% |
0.3% |
| The waiting time in the waiting room is acceptable. |
99.3% |
0.7% |
| The person who scheduled my appointment was helpful. |
100.0% |
0.0% |
| I am able to schedule this appointment within a reasonable amount of time. |
99.3% |
0.7% |
| The physician/practitioner or nurse answers or returns my call within a reasonable time. |
99.7% |
0.3% |
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